Frequently Asked Questions
Common questions about ordering, pricing, production, and shipping
Please provide the substrate or application, maximum print width, expected monthly output, required color and finish, destination country, and available power supply. If you already have artwork, samples, or a current production workflow, include those details so we can prepare a practical equipment and configuration proposal.
The right system depends on the material, finished product, daily or monthly volume, image-quality target, available space, finishing process, and operating budget. Sharing product photos and production bottlenecks also helps us identify whether DTG, DTF, UV, or another workflow is the better fit.
Yes. We can review print samples when the substrate, ink, and process are compatible. Send the material specification, target application, artwork or image, and required finish. Where needed, we will assess color, detail, adhesion, curing, hand feel, wash resistance, or other relevant performance points before confirming the configuration.
Standard equipment orders generally start from one machine. Minimum order requirements may apply to distributor projects, customized configurations, private-label programs, or selected consumables. The final quantity, customization scope, and commercial terms will be stated clearly in the proposal.
Printed samples or material tests can be arranged for suitable projects. We will confirm the available sample format, substrate requirements, artwork preparation, cost, and turnaround before the test begins. Where an on-site machine demonstration is more useful, our team can discuss a suitable demonstration arrangement.
Installation and training options can be planned around the selected machine and destination. The service scope may cover setup, calibration, production workflow, routine operation, daily care, and common troubleshooting. The available remote or on-site support and associated costs are confirmed in the proposal.
Production lead time depends on the model, configuration, accessories, customization, current stock, and destination. Once the technical scope and commercial terms are confirmed, we will provide the planned ready date and shipping schedule in the order documents.
We arrange international freight according to the destination, machine size, shipping term, and required delivery date. Sea, air, and combined transport options can be reviewed where available. Transit time varies by route, customs clearance, and final delivery address and is confirmed with the shipment plan.
Payment currency, deposit ratio, balance milestone, invoice documents, and accepted payment methods are confirmed in the quotation and sales agreement. Terms may vary for customized machines, distributor orders, and different destinations, so please confirm the exact requirements with the sales team before payment.
Warranty coverage, exclusions, service methods, and response procedures vary by model, configuration, and destination. The applicable terms are stated in the quotation and sales agreement. For technical assistance, please provide the model, serial number, error details, photos or video, and sample output so our team can assess the issue accurately.