Service Support

Pre-sales

After the sales order is placed → the customer information is conveyed to the technology → The technology develops service plans and tracks production orders based on the customer's specific conditions → understands and tracks the machine's technical performance indicators → after delivery, the technician sends the computer configuration requirements and installation environment requirements, and delivers the goods. → Installation process and relevant information on installation instructions. We have professional on line customer consulting team for any pre-sales inquiries and quote with prompt response. We can meet customers on line by video to checking our factory. We have professional R&D team and support customization service for customers. Welcome to start ordering sample machine from X-Roland.

Pre-sales

We have professional on line customer consulting team for any pre-sales inquiries and quote with prompt response. We can meet customers on line by video to checking our factory. We have professional R&D team and support customization service for customers. Welcome to start ordering sample machine from X-Roland.

On sale

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  Keep feedback on the production progress of orders

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  Shoot production and debugging videos

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  Prepare export documents

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  Prepare product manuals and other related document

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  Contact the freight forwarder to arrange the shipping

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  Communicate with customers on matters to be paid attention to in shipment and customs clearance

After sales

We offer a one-year warranty on our equipment (see warranty terms)

After the sales order is placed, the customer information is conveyed to the technology. The technology develops service plans and tracks production orders based on the customer's specific conditions, understands and tracks the machine's technical performance indicators; takes photos of key parts of the product; and establishes a communication group between sales and technology after delivery. , the technicians send computer configuration requirements and installation environment requirements, provide customers with the conditions for using the equipment in advance, and send relevant information on the installation process and installation instructions. Within 24 hours after the machine is received, our engineers will provide nanny-style technical support via video and chat, teaching customers step-by-step installation, operation and debugging, and will also send and reinforce usage and maintenance precautions. If there is a problem during use, technicians will cooperate to solve the problem within 24 hours through video and chat. At the same time, sales staff will track the customer's use and problem handling results to ensure that customers receive effective and fast service and protect customers' use of equipment. Our technicians can also provide global on-site service when necessary.